Refund policy

At Araia Chanel's Essentials, we value your satisfaction and aim to provide the highest quality all-natural, handmade haircare products. If for any reason you are not entirely happy with your purchase, please review our return policy below:

1. Returns and Refunds:

  • We accept returns on products within 7 days of the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. It must also be in the original packaging.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer support team via email to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where we made an error or if the product is defective or damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

5. Eligibility for Refund:

  • Approved refunds will be processed immediately, and a credit will automatically be applied to the original method of payment or provided as store credit.

6. Non-Refundable Items:

  • Several types of goods are exempt from being returned. Perishable goods, such as opened or used haircare products, cannot be returned. Gift cards are also non-refundable.

7. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, and return shipping costs will be covered by us.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. Please ensure that you provide accurate delivery information and consider tracking your shipment for added security.

9. Updates to Our Return Policy:

  • We may make changes or updates to our Return Policy to better serve our customers or adapt to new circumstances. Any policy changes will be posted on our website, and the date of the latest revision will be noted.

Last updated: 10/11/2023

If you have any questions or require further assistance with your return, please don't hesitate to contact us at shopacessentials@gmail.com. Your satisfaction is our priority, and we're here to help.

Thank you for choosing Araia Chanel's Essentials for your natural haircare needs.