Terms of service

our website and purchasing our products. To protect your rights as a consumer and our rights as a business, please carefully read our Terms of Service. By using our website and purchasing our products, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products. 

1. Acceptance of Terms

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you are using our website on behalf of an organization, you also represent and warrant that you have the authority to accept these terms on behalf of your organization.

2. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand how we handle your data.

3. Products and Orders

  • We make every effort to accurately display product information, including descriptions, images, and prices. However, variations may occur. We do not guarantee that your device's display will accurately reflect the products.
  • By placing an order, you agree that the information you provide, including your name, shipping address, and payment details, is accurate and complete. Any inaccuracies may lead to delays or issues with your order.
  • We reserve the right to refuse or cancel orders at our discretion. If we cancel an order, we will notify you and refund the purchase amount.

4. Pricing and Payment

  • Prices for our products are displayed in USD (United States Dollars) and can be subject to change without notice. 
  • Payment is accepted through various methods specified at the checkout.
  • We reserve the right to change prices and discontinue products at any time.

5. Shipping and Delivery

  • We strive to process and ship orders promptly. Delivery times and costs depend on the selected shipping method and destination.
  • Please note that delivery times are approximate, and we cannot guarantee specific delivery dates.
  • We are not responsible for delivery errors or delays caused by external factors, such as shipping carriers.
  • If your order is lost during shipping, we will work with you to resolve the issue. For lost orders, please contact our customer support.

6. Returns and Exchanges

  • We take pride in the quality of our products and want you to be satisfied. If you are not happy with your purchase, you may return the product within 7 days from the date of receipt.
  • To request a return or exchange, please contact our customer support, who will guide you through the process.
  • Returned products must be unused and in the same condition as when received. We do not cover return shipping costs unless the product is damaged or incorrect.
  • If a product arrives damaged or incorrect, please contact us within 14 days of receipt. We will arrange for a replacement or refund.

7. Intellectual Property

  • All content on our website and social media, including text, images, logos, and product designs, are property of Araia Chanel's Essentials. You may not use, reproduce, or distribute any of our content without our written permission.

8. Prohibited Activities

You agree not to use our website for any unlawful purposes, including but not limited to the following:

  • Violating any applicable laws or regulations.
  • Infringing upon intellectual property rights.
  • Transmitting harmful code or malware.
  • Collecting personal information without consent.
  • Engaging in fraudulent activities.

9.  Liability Disclaimer

  • To the extent permitted by law, we are not liable for any damages or losses arising from your use of our website or products.
  • Our liability is limited to the purchase price of the product in question.
  • The use of our all-natural, handmade haircare products is at your own risk. We provide these products in the belief that they will enhance your haircare experience, but individual results may vary.
  • Our products are created with natural ingredients, but some individuals may have sensitivities or allergies to specific components. We recommend reading the product ingredients carefully and performing a patch test before regular use if you have any concerns about allergies or sensitivities.
  • It's always advisable to consult with a healthcare professional or dermatologist if you have pre-existing medical conditions or are unsure whether our products are suitable for your specific needs.
  • We cannot be held liable for any adverse reactions or issues that may arise from the use of our products. Your usage of our products indicates your understanding and acceptance of this disclaimer.

10. Termination

We reserve the right to terminate or suspend your access to our website or products without notice if you violate these Terms of Service.

11. Amendments to Terms

We may update these Terms of Service as needed to reflect changes in our business or legal requirements. Any changes will be posted on our website with a revised effective date. You are responsible for reviewing the terms periodically.

Last updated: 10/11/2023

For any questions or concerns regarding these Terms of Service, please contact us at: shopacessentials@gmail.com

Thank you for choosing Araia Chanel's Essentials for your haircare needs. We appreciate your trust and look forward to serving you with our plant-based products made with the finest ingredients.